Contact us on WhatsApp or email
By TiviMatePremium.shop · Updated 28 October 2026
The fastest way to reach us is WhatsApp at +1 (581) 662-9976, with daily support, usually within the hour. For order and account questions you can also email support@tivimatepremium.shop. We do not take phone calls.
Two ways to reach us
Pick WhatsApp for setup help and quick questions, and email for anything you want in writing. The form below writes the message for you and opens it in WhatsApp or in your email app, so nothing is stored on this site.
Response times
We offer daily support, usually within the hour. WhatsApp is the fastest route, and a first message that names your device and app is normally answered with a fix or a precise next step. Email is better for order records and anything you want in writing. A message sent late at night is answered as soon as we are back online, so there is no need to send it twice.
Write to us in English or French.
What to include in your message
A short, complete first message gets the fastest fix. Tell us:
- your device (for example Fire TV Stick 4K Max or Samsung TV) and the app you use;
- what you were doing when the problem appeared, and any error text on the screen;
- for an order question, the plan you chose and the email address or WhatsApp number you ordered with.
For setup help you rarely need to send screenshots. The device and app name plus the step where you stopped is usually enough for us to answer in one reply.
Order and payment questions
To order, use the plan buttons on the IPTV plans for TiviMate page, because they open WhatsApp with your plan already written. For a question about a payment, send the plan you chose, the payment method and the time you paid. We confirm payment, then send your login details on WhatsApp and by email, usually within minutes. Every plan is billed once, no auto-renew, and your first order is covered by the 7-day money-back in our refund policy.
Setup and technical help
If something does not work, tell us the device, the app and the step where you stopped. Typical issues are a login error, an empty TV guide, buffering or an app that will not install. The IPTV setup guides cover the common fixes for each device, and the Firestick setup guide has a troubleshooting section that applies to most Android-based devices.
Before you write, update the playlist and the TV guide in the app and restart the device. Many quick answers are also in the TiviMate Premium and IPTV FAQ, and the sitemap of every guide and page helps you find a specific guide.
Reseller questions
To become a reseller, start with the IPTV reseller program. It has an earnings calculator and three credit packs. You can also message us on WhatsApp and ask how to start.
Copyright notices
Copyright and takedown requests go by email to support@tivimatepremium.shop with the subject line "DMCA takedown request". The DMCA and takedown page lists what a notice must include and how we respond. Please do not send takedown notices through WhatsApp.
Your messages and privacy
We use what you send us to answer you and to keep a record of your order. We do not share it for marketing. The privacy policy explains what we keep, for how long and how to ask for it to be deleted.
Contact FAQ
Can I phone you?
No. We do not take phone calls. WhatsApp is our main channel, and the number is used for messages only. Write to +1 (581) 662-9976 on WhatsApp and we reply daily, usually within the hour. For order and account questions you can also email support@tivimatepremium.shop, and we answer in English or French.
How quickly do you reply?
We offer daily support, usually within the hour, on WhatsApp. Email is answered by the same people. We do not publish fixed opening hours, so a message sent late at night is answered as soon as we are back online.
Can I ask a question before I order?
Yes. Message us on WhatsApp with your device and app, and we tell you which player to use and which plan fits. You can also compare all nine plans on the pricing page first. Tell us whether you watch on a Fire TV, a smart TV, a phone or a computer, and we point you to the right IPTV setup guide as well.
Where do I send a refund request?
On WhatsApp, within 7 days of your first order. Include your order details and the device where the service did not work. We try to fix it first, so name the device and app in your first message and we can look for a fix in one reply. The refund policy explains the terms.
Can you help me buy TiviMate Premium?
We do not sell TiviMate Premium, codes or keys. It is sold only by its developer, and our guide on how to buy TiviMate Premium shows the official steps. You buy it in the TiviMate Companion app or on the official TiviMate site, then sign in on your TV. Questions about our IPTV are always welcome.
Ready to watch in TiviMate?
Plans from $4.16/mo · Billed once, no auto-renew · 7-day money-back