Privacy Policy
Last updated 28 October 2026 · TiviMatePremium.shop
In short. We collect only what we need to deliver your plan and support you: contact details, order details and the messages you send us. This site uses no analytics, tracking or advertising cookies. We do not sell personal data.
1. Who is responsible
The controller of your personal data is TiviMatePremium.shop. You can reach us at support@tivimatepremium.shop, on WhatsApp at +1 (581) 662-9976 or through the contact page.
2. What we collect
Order and contact data: your name or WhatsApp display name, WhatsApp number, email address, chosen plan, payment method and order date. Payment details are handled by the payment provider or bank you choose, not stored by this site.
Support data: the messages you send us and the device and app details you share so we can help.
Technical data: only what is needed to deliver the pages and keep the site secure, as processed by our hosting and network providers. We do not run analytics or tracking scripts on this site.
3. Why we use it
We use your data to deliver and support your subscription, send your login, answer questions, handle refunds, prevent abuse and meet legal obligations. The legal bases are performance of a contract, legitimate interests and legal obligation.
6. How long we keep data
We keep order and support records for as long as needed to provide the service and handle refunds, then for the period the law requires for accounting.
7. International transfers
Our providers may process data in other countries. Where required, we rely on recognised safeguards such as standard contractual clauses.
8. Your rights
Depending on where you live, you can ask to access, correct, delete or export your data, and object to or restrict processing. Write to support@tivimatepremium.shop and we respond within a month. You can also complain to your local data protection authority.
9. Children
The service is intended for adults. We do not knowingly collect data from children.
10. Changes
We update this policy when our practices change. The date at the top shows the latest version.
11. Security
We limit access to personal data to people who need it for support and accounting, and we choose providers that protect data in transit and at rest. No system is perfectly secure, so we also keep the amount of data we hold small. If a breach affects you, we tell you and the regulator as the law requires.
12. Data we do not collect
We do not store your card number on this site, because payment is finalized over WhatsApp with the method you choose. We do not ask for your ID, date of birth or home address to sell you a plan, and we do not build advertising profiles of visitors.
13. WhatsApp and email
When you message us on WhatsApp, the conversation is also governed by WhatsApp's own privacy terms. We keep the messages that relate to your order and support so we can help you again and handle refunds. Emails we send are limited to your login, order confirmations and replies to your questions.
14. Automated decisions
We do not make decisions about you that have legal or similarly significant effects solely by automated means.
15. Complaints to a regulator
If you are in the European Economic Area or the United Kingdom, you can complain to your local data protection authority. In Canada, you can contact the federal or provincial privacy commissioner. We would like the chance to resolve it first, at support@tivimatepremium.shop.
16. Retention examples
Order records are kept while your plan runs and afterwards for as long as accounting and consumer rules require. Support messages that contain no order information are deleted after a short period. If you ask us to delete your data, we delete what we are not required to keep and tell you what remains and why.
17. Marketing messages
We use your WhatsApp number and email address for your order, your login and replies to your questions. We do not send newsletters or promotions unless you ask for them, and you can say stop at any time.
18. Your choices in short
You can use the site without accepting any cookies, order without creating an account, and ask us to delete your data at any time by writing to support@tivimatepremium.shop. The Terms of Service cover the rest of your agreement with us.