DMCA and takedown requests

1. Our approach

We respect intellectual property rights and respond to valid notices of alleged infringement. If you believe content reachable through our service or site infringes your copyright, you can ask us to review it.

2. Where to send a notice

Send your notice by email to support@tivimatepremium.shop with the subject line "DMCA takedown request". This address is our designated contact for takedown requests.

3. What to include

To let us act quickly, please include:

• your name and contact details;
• a description of the copyrighted work;
• the exact location or address where the material appears;
• a statement that you have a good-faith belief that the use is not authorized by the owner, its agent or the law;
• a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act for the owner;
• your physical or electronic signature.

4. How we respond

We acknowledge notices and respond within 2 business days. If a notice is complete, we review the material and take appropriate action, which can include removing or disabling access. We will tell you what we did.

5. Counter-notices

If material was removed by mistake, the affected person can send a counter-notice to the same address with the same level of detail and a statement that they believe the removal was an error. We will review it and respond.

6. Repeat infringement

Where the law requires it, we end access for people who repeatedly infringe. The Terms of Service explain when a login can be suspended or ended.

7. False notices

Knowingly sending a false notice can have legal consequences. Please make sure your notice is accurate before you send it.

8. Information we may share

When we receive a valid notice, we may share its contents, including your contact details, with the person affected so they can respond. If you do not want your details shared, tell us in your notice and we will explain what we can do. The privacy policy explains how we handle personal data.

9. Abuse of the process

We take notices seriously and we expect senders to do the same. Notices that are incomplete, misleading or sent in bad faith slow down real cases, and we may decline to act on them.

10. Other rights

This page covers copyright. For trademark or privacy concerns, write to the same address and say which right is affected. We will review the request and reply with the next steps.

11. Contact

Send notices to TiviMatePremium.shop at support@tivimatepremium.shop, subject line "DMCA takedown request". You can also reach us on WhatsApp at +1 (581) 662-9976, but send the notice itself by email so it is on record.

12. Good-faith review

Every notice is read by a person, not a filter. We check that the material described is in fact reachable through our service or site, and whether the claim is complete. If something is missing, we ask for it, and the clock for our 2 business day response starts again from the moment we have what we need.

13. Records

We keep a record of each notice and what we did about it, so that repeated reports about the same material are handled consistently. Records are held for as long as the law requires and are treated as confidential.

14. Contacting us about other issues

This address is for takedown requests only. For customer support, use WhatsApp at +1 (581) 662-9976 or the contact page.