Terms of Service

1. Who we are

These terms apply to your use of tivimatepremium.shop and to any IPTV subscription you buy from TiviMatePremium.shop (support@tivimatepremium.shop, WhatsApp +1 (581) 662-9976). "We", "us" and "our" refer to TiviMatePremium.shop. "You" is the person who orders or uses the service.

By ordering a plan or using the site you agree to these terms. If you do not agree, please do not order.

2. What we provide

We provide an IPTV subscription: a login that gives access to live channels, movies and series through a compatible player. We do not provide, sell or support the TiviMate app or TiviMate Premium. TiviMate Premium is the app's own paid upgrade, sold only by its developer on the official TiviMate website.

We are not affiliated with, endorsed by or sponsored by TiviMate or its developer, or by any channel, broadcaster or device manufacturer. Third-party names appear only to describe compatibility.

3. Plans, prices and devices

Plans run for 3, 6 or 12 months and cover 1, 2 or 3 devices. A device is one screen watching at the same time. All prices are in US dollars and are shown on the pricing page. Any amount shown in another currency is an approximation, and you are charged in US dollars. We may change prices for future orders, but never for a plan you have already paid for.

Every plan is prepaid and billed once. Plans do not renew automatically. To keep watching after a plan ends, you ask us to renew and pay for the new plan.

4. Ordering and payment

You order by choosing a plan, which opens WhatsApp with a prefilled message. You then agree the payment method with us on WhatsApp and pay through it. There is no on-site cart. Accepted methods include card, PayPal, Apple Pay, Interac e-Transfer for customers in Canada, Bitcoin, USDT, Western Union, MoneyGram and bank transfer.

After payment is confirmed we send your login details on WhatsApp and by email, usually within minutes.

5. Your account and acceptable use

Your login is for your own household use. You must not resell it, share it outside the number of devices in your plan, or use it to redistribute content. Resellers act under the reseller program and are responsible for their own customers.

You must not attempt to copy, interfere with or overload our servers. We may suspend or end a login that breaks these rules, with a message to you explaining why.

6. Availability and changes

We work to keep the service running, but we cannot promise that every channel or title is available at every moment. Content depends on third-party sources and can change. If a channel stops working, tell us on WhatsApp and we will look into it.

7. Refunds

Your first order is covered by a 7-day money-back guarantee if the service does not work on your device. The conditions and how to claim are in the refund policy.

8. Liability

We are responsible for the service we provide to the extent the law requires. We are not liable for losses caused by your internet connection, your device, or third-party apps, or for indirect losses. Nothing in these terms limits rights you have under consumer law that cannot be excluded.

9. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Changes apply to orders made after that date.

10. Contact and your local rights

Questions about these terms: support@tivimatepremium.shop or WhatsApp at +1 (581) 662-9976, both listed on the contact page. Nothing in these terms removes the mandatory consumer protections of the country where you live.

11. Intellectual property

The text, guides, layout and graphics on this site belong to TiviMatePremium.shop or its licensors. You may read and print them for personal use, but you may not copy them for another site or product. Photographs are used under the Unsplash License and brand logos belong to their owners, as set out on the image credits page.

12. Suspension and termination

We may suspend a login if we reasonably believe it is shared beyond the plan, resold, or used to harm the service. We will tell you why and, where the problem can be fixed, give you the chance to do so. You may stop using the service at any time. A plan simply ends at the end of its paid period, because nothing renews automatically.

13. Resellers

Resellers buy credits and activate subscriptions for their own customers. They set their own prices, collect their own payments and are responsible for supporting their customers. Credits do not expire, and one credit equals one month. These terms apply to resellers as well as to individual customers.

14. Third-party apps and fees

You need a compatible player to use the service. Some players are free, and some charge their own fees, such as the one-time fee IBO Player charges per device or the TiviMate Premium upgrade sold by the TiviMate developer. Those fees are paid to the app developers and are separate from our subscription.

15. Complaints

If you are unhappy, tell us first on WhatsApp or at support@tivimatepremium.shop and give us the chance to put it right. We acknowledge complaints promptly and aim to resolve them within a few days. This does not affect your right to contact a consumer authority or a court. How we handle the personal data in a complaint is described in the privacy policy.